FAQ

1) Craft Time for Customized Products

Q: How long does it take to craft the Customized products?

A: The crafting time for our handmade products varies depending on the complexity and type of item. Generally, it takes between 15-20 business days for our artisans to create your unique piece with attention to detail and quality.

2) Shipping Time

Q: How long will it take for my order to arrive after it has been crafted?

A: After the crafting process is complete, the shipping time will depend on your location and the shipping method you choose during checkout. Typically, domestic orders arrive within 3 to 5 business days, while international orders may take up to 2-4 weeks, depending on customs and location.

3) Shipping Cost

Q: How much will I be charged for shipping?

A: Shipping costs are determined by the destination, weight, and shipping method chosen. You can see the exact shipping cost during the checkout process before finalizing your order. We strive to provide affordable shipping options while ensuring your purchase reaches you securely and on time.

4) Variations from piece to piece

Q: Will my item be exactly as shown in the pictures?

A: While we strive to maintain consistent quality and design, please note that slight variations may occur between each handmade item. These differences are what make each piece unique and showcase the artisan’s craftsmanship. Rest assured that any variation will not compromise the overall beauty or functionality of the product.

5) Return policy

Q: What is your return policy for handmade items?

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your handmade item, you may return it within 30 days of receiving it. Please ensure the item is in its original condition and packaging. To initiate a return, contact our customer support team with your order details, and they will guide you through the process.

 

Q: What if the item arrives damaged or defective?

A: If your item arrives damaged or defective, we apologize for the inconvenience. Please contact our customer support team immediately, providing pictures of the damaged item and packaging. We will arrange for a replacement or refund as per your preference.

 

Q: Are personalized or custom-made items eligible for return?

A: Unfortunately, personalized or custom-made items that have been specially crafted according to your specific preferences cannot be returned unless they arrive damaged or defective. We recommend carefully reviewing your custom order before finalizing it to avoid any dissatisfaction.

 

Q: Will I be refunded the full amount for returns?

A: Upon receiving the returned item in its original condition, we will process the refund for the purchase amount. Please note that shipping costs are non-refundable, and the return shipping costs will be the responsibility of the customer.

FAQ - Care of Handmade Products

1) How should I care for my handmade products?

A: Handmade products require special care to ensure their longevity and quality. Here are some essential guidelines:

 

  1. Washing Instructions:

 

For delicate fabrics, we recommend using a gentle cycle in the washing machine.

Always separate colors to avoid bleeding or fading. Barefoot Home fabric collections are tested to be washed up to 60 C (140 F) without fading. 

If your handmade product has specific care instructions, please follow them accordingly.

 

  1. Drying Instructions:

 

To prevent damage, use the delicate setting when machine drying.

For best results, air drying is preferable. Remove the item from the dryer while it is still slightly damp to avoid excessive wrinkles.

  1. Bleach and Harsh Chemicals:

 

Never use bleach or harsh chemicals on your handmade items, as they can damage the fabric and colors.

 

  1. Stain Removal:

 

Use delicate or natural stain removers only if necessary. Test the product on a small, inconspicuous area before applying it to the entire item.

  1. Ironing:

 

Iron your handmade product on a low to medium setting.

Use a cotton or linen setting on the iron, depending on the fabric. Always iron the item inside out to protect delicate embellishments.

  1. Storage:

 

Store your handmade items in a cool, dry place away from direct sunlight.

To prevent wrinkles, fold or hang the products carefully.

  1. Special Instructions:

 

Some handmade products, such as knitted or crocheted items, may require specific care. Please refer to the individual product’s care label or description for any additional instructions.

2) General

Q: Are these care instructions suitable for all handmade products?

A: While these care instructions are generally applicable to many handmade products, each item may have unique care needs. Always check the specific care label or description provided with your purchase for any product-specific instructions.

3) Additional Questions

Q: What should I do if I have additional questions about caring for my handmade product?

A: If you have any specific concerns or questions regarding the care of your handmade product, please don’t hesitate to contact our customer support team. We’ll be happy to assist you and provide personalized care advice for your item.

FAQ - Features of Linen Products

Q: My linen product seems to be defective. What should I do?

A: If you notice what appears to be defects in your linen product, we understand your concern. However, please note that linen is a natural fabric, and what might seem like a defect could be its inherent peculiarity. Linen is known for its unique texture, slubs, and irregularities, which are considered part of its charm and character.

 

Q: What are some common characteristics of linen that might be mistaken for defects?

A: Linen is made from natural flax fibers, which contribute to its distinctive features, such as slubs (small, thick spots), variations in color, and slight unevenness in the weave. These natural characteristics are not defects but rather the hallmark of genuine, high-quality linen.

 

Q: How can I distinguish between defects and natural linen characteristics?

A: If you are unsure whether what you are observing is a defect or a natural linen characteristic, take a closer look at the irregularities. Genuine linen will have a consistent pattern of variations and imperfections throughout the fabric. Additionally, you can refer to our product descriptions and images to gain a better understanding of what to expect from your linen purchase.

 

Q: Can I request a replacement or return if I’m not satisfied with the linen’s natural characteristics?

A: As linen’s unique features are part of its natural charm and not defects, we are unable to accept returns or offer replacements solely based on these characteristics. However, we want you to have a positive experience with our products, so if there is any other issue unrelated to the natural aspects of linen, please reach out to our customer support team for assistance.

 

Q: Are defects and damages covered under your return policy?

A: Yes, defects and damages are covered under our return policy. If you receive a product that has a genuine manufacturing defect or damage unrelated to the inherent qualities of linen, please contact our customer support team within the specified return period for assistance with a replacement or refund.

 

Q: How can I care for my linen products to ensure their longevity?

A: Linen is a durable fabric, and proper care will prolong its lifespan. Always follow the care instructions provided with your product. Generally, machine wash your linen items in cold water on a gentle cycle with mild detergent. Avoid using bleach or harsh chemicals. It’s best to air dry or tumble dry on low heat and remove the item while slightly damp to prevent excessive wrinkles.

 

We hope this clarifies any concerns you may have about your linen purchase. If you have any further questions or need assistance, please don’t hesitate to reach out to our friendly customer support team.

About Our Products

At Barefoot HOME, we choose exclusively Linen and Cotton. treasuring history and traditions. Linen, the most ancient vegetable fiber, is naturally strong, soft, breathable and durable . These exquisite natural fibers are sourced sustainably from renewable resources. We want to offer you not simply products but future heirlooms, that will preserve precious moments and the warmth of home for your loved ones.

Why choose us

Italian Homemade

Each product is crafted by hand using fine Italian fabric

Local Community

A small community of professionals who share craftsmanship and passion.

NGO's supporter

We support women's NGOs worldwide by donating a portion of our profits every month.

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